Sales terms & conditions

Article 1 : Objective

The objective of L’Exception is to provide a platform dedicated to online shopping of fashion designers and to promote their brands.

Article 2 : Acceptance of terms

Acceptance of general conditions of sales is done when validating the order. By proceding to payment, the user indicates that he fully accepts the general conditions presented.

Article 3 : Sales conclusion

The sale is done between both parties, and the property is owned by the buyer as soon as the payment is done, no matter what the delivery date is.

Article 4 : Disclosure requirements

L’Exception complete its duty of information and advice before the sale, as mentioned by the L121-18 Customer Code article and the articles to which it refers. Essential characteristics of the products are mentioned in detailed description along with article pictures.
Order confirmation implies abiding by the L121-19 Customer Code article.

Article 5 : Client Account

Registration is not required to access the website, however, registration of the purchaser is required for placing an order.
Below information are mandatory for the registration: Title, Full name, Email, Password, Phone number and shipping address.

Article 6 : Prices and means of payments

The price on each item includes all taxes in France and the European Union. Outside of the European Union, the price is indicated DDP (Delivery Duty Paid), meaning you won't have to pay any additonal tax on import. The price of the article is effective at the moment the order is passed. The payment methods include credit card, American Express, Paypal...

The discount codes are not applicable on shipment fees, unless otherwise stated. The discount code will not be refunded in case of reimbursement.

The payment data are conserved either by L’Exception or by the organization responsible for the financial transaction. The payment is effective immediately.

The information you provide when placing your order and your credit card payment information are subject to automated data processing by our partner Ogone. This automated data processing is intended to define a level of analysis of transactions and fight against credit card fraud, theft and improper use of your identity.

OGONE S.A. and L’EXCEPTION SARL are the recipients of the data in relations to your order. Your card number is never transmitted or used as it is but you are secured from a safe system of encoding and encrypting. The highest security standard are applied to data storage and are all complied to Payment Card Industry Data Security Standard (PCI DSS). You may object to the disclosure of your information, knowing that the non-transmission of these data prevents the execution and analysis of your transaction and will lead us to suggest another way of reservation.

The occurrence of unpaid invoices due to fraudulent use of credit card registration will involve registration of the order details associated with this outstanding payment in a payment incident file. An irregular declaration or anomaly may also be subjected to special treatment.

According to the information provided by the order analysis system, we may contact you to provide additional documentations. The supplementary information are in this case an indispensable condition to validate your reservation.

In order to fight against fraudulent payments, a visual check of means of payment may be asked by the customer service of L'Exception before checking your products.

Article 7 : Sales price adjustment

If an article is bought in the 7 days before the start of sales or a promotional period, on request of the customer, L'Exception may credit the account of the customer of the price difference. This credit will be awarded in the case where the same product, including the same size, is still available for sales on the website at the time of the request of the customer. This credit may be used in the 12 months following the date of approval.
Any article bought during sales or promotional period may not be beneficiate from this sales price adjustment, even if further marked-down.

Article 8 : Delivery fees

The delivery fees will be confirmed to the customer before payment. L'Exception is not liable for any delivery delay.

Article 9 : Unavailability of order

In exceptionnal circumstances, if the item ordered is not available, the customer can proceed for an exchange or be fully reimbursed of the total sum paid in no later than 30 days.

Article 10 : Quality of Articles

The quantity and quality of the delivered goods shall be those specified at the order
L’Exception reserves the right to modify the article to be delivered in the supposition described in paragraph 2 of the Article R132 of the Customer Code. It means that if the modifications are related to technical change that generates no increase of price or change of quality of the product, provided that the customer is free to identify the characteristics of the underlying commitment.
Articles sold by l’Exception are guaranteed to be new, according to the current laws, and were, under no circumstances, previously used.

Article 11 : Non-compliance of the order / Damaged item

It is stated in the Article L121-20-3 of the Consumer Code, that L’Exception, as a professional, is strictly liable to the consumer for the proper execution of obligations under the contracted sales agreement. L'Exception may exonerate itself from the responsability by showing the proof the mis-execution of the contract is due to the buyer, or by the impredictable action of a subcontractor or a case of force majeure. In case of an anomaly at the delivery, if the products are deffectuous or non conform in nature (eg: wrong color), the customer must in the shortest time or the same day of receiving the order inform L'Exception at the following address:<.br/>
Any claim done more than 3 days after receiving the product will not be accepted.
The absence of claim or the lack of information by the customer in the 3 days term means that the articles delivered are satisfying and may not be the case of further liabilities.

Article 12: Cancelling an order

Following the L 121-20 Customer Code, as modified by the 23 August 2001 2001-741 ordinance, a customer can cancel any item delivered in the fourteen days following the day of the order delivery.
You can use this right through the forms located in the Order area of your personnal account, or with a registered mail with delivery receipt formalising the 14 days delay to the Exception.
Using this right lead to the payment refunding, after a quantity and quality check of returned items.

Article 13 : Returns

In France, all return costs will be taken cared of by L'Exception. Outside of France, return shipping will be decided by the customer, handling the expenses and practical details. Under no circumstances shall l’Exception be held responsible for organizing the returned order shipment as mentioned in the 120-21 Customer Code article.
Products have to be kept in a good condition and be put back in their original packaging, over which must be added another packaging fully wrapping the product; they must not bear any trace of using and have all of their accessories.
It is only after checking that those conditions are satisfied that l’Exception will refund the amount matching the returned items, except for the initial shipping fees. Otherwise, no refund can be asked, the customer will stay the owner of the product that he can get in a delay of 30 days at L'Exception's office.

Article 14 : Liberty

According to the 78-17 6 January 1978 law, recasted by the 2004-801 6 august 2004 law, you can access and modify your personal informations. If you agreed to do so during your registration, we can forward your adress to L’Exception partners third parties. You can in this manner receive other companies offers. If you do not wish it, you may notice us at this adress : L’Exception - 2! rue Bichat - 75010 PARIS, FRANCE.

Article 15 : Intellectual property

Every text, commentary, books, illustration and pictures, be they visual or audio, reproduced on L’ website are protected by authors, brands and patents copyrights for the whole world. They are the sole property of L’Exception.
For this reason and according to Intellectual Property Code clauses, only the use for a private usage, under the effect of different more restrictive Intellectual Property clauses is authorized. Any other use can be taken as counterfeit and punished because of Intellectual Property.

Article 16 : Dispute

Any dispute that may arise on the execution and interpretation of the present terms and conditions shall be brought forward to the courts of Paris, France, whom shall have the sole jurisdiction.

Article 17: Site rated by FIA-NET

For the operation "Rated Site - Premium Site" (FIA-NET logo):
Your purchase on L’Exception gives you the opportunity to participate in the "Rated site - Premium Site" operation organized by FIA-NET SA.
Through two satisfaction surveys whose purpose is to measure the quality of service that was provided throughout the act of purchase, you can send us your personal experience and share it with the online community of FIA-NET.
These questionnaires may be sent by FIA-NET or L’Exception via email following your purchase.
The information collected in these questionnaires are subject to automated processing of data by FIA-NET SA.
Partial response or no response to one or both questionnaires will have no impact on the progress of your order and its treatment.
FIA-NET SA and L’Exception are the recipients of personal data collected in these questionnaires.

Non-personal information will be used by FIA-NET in accordance with regulations and in particular those relating to the protection of personal data.

In accordance with the Data Protection Act of January 6th, 1978, at any time, you have a right of access, rectification and opposition to all of your personal data by writing a letter, with proof of your identity, to:
FIA-NET Service Informatique et Libertés
Treatment No. 896150
39, rue Saint-Lazare - 75009 Paris - FRANCE

Article 18 : Miscellaneous

These terms and conditions are effective from 1st September 2011. L’Exception reserves the right to modify certain elements of the general conditions during the year.
If any difference may arise between English and French terms, the French terms will be considered the correct ones.


    Shipped within 48h
    Return or exchange within 14 days


    You will not incur any additional charges
    upon receipt of your parcel

    Secure online payment

    We accept all major currencies
    with a guaranteed fixe rate

  • L'Exception gift card

    Gift cards valid online as well as our Paris store

Follow @lexception on Instagram to discover the behind-the-scene of L'Exception

  • Rencontre avec Mathieu, le co-fondateur de la marque Olow.⠀
#tbt #interview #fashion #designer #paris #bestoftheday #instamood #inspiration #coolstuff #iamlexception
  • Découvrez notre rencontre avec Guillaume Declair, fondateur de @merci.alfred et de @loomparis, en intégralité sur ⠀
Et pour les plus curieux, voici une des réponses de cet interview ⠀
Tes pièces indispensables ? Et quelle astuce pour être looké quelque soient les circonstances?⠀
Chino+chemise. En général, je ne passe pas trois plombes devant mon armoire. Mon secret c’est de n’avoir que des belles fringues qui vont bien ensemble. Je n’en ai pas beaucoup, mais comme ça je peux piocher les yeux fermés dans mon armoire. Loom a été pensé comme ça d’ailleurs, comme un dressing minimaliste de super qualité.⠀
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  • Fondateur de @merci.alfred , site incontournable pour tout parisien et de @loomparis , une petite marque qui fait déjà parler d’elle, Guillaume Declair a pris le temps de nous rencontrer autour d’une tasse de café. Son parcours, les coulisses de Merci Alfred, sa vision de la mode, il nous dit tout !⠀
Découvrez son histoire sur notre magazine en ligne sur ! ⠀
Soyez patients, qui sait on vous soufflera peut etre 1 ou 2 de ses réponses à nos questions ...😊⠀
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  • Rencontre avec Guillaume Declair fondateur de @merci.alfred et de @loomparis : "On ne veut pas réserver la mode responsable à une élite urbaine, mais rendre ça accessible au maximum de monde" ⠀
Retrouver l’intégralité de cette interview sur ⠀
#iamlexception #guillaumedeclair #interview #entrepreneurship
  • La montre est souvent le détail qui peut parfaire votre tenue. Soyez stylés jusqu’au poignet en portant l’une des montres de la collection Commune de Paris, à retrouver en ce moment sur et au flagship L’Exception ⠀
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  • Grâce à la superbe association de la marque Commune de Paris au savoir faire des montres Lip, succombez au charme de la qualité !  Retrouvez ces lignes de produits sur et au flagship L’Exception ! ⠀
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  • A la recherche de l'accessoire parfait ? ⠀
Les montres Communes de Paris sont à retrouver au Flagship L'Exception et sur ⠀
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  • Jusqu'au 7 Mars, découvrez le pop-up store Fête Imépriale au flagship L'Exception. Plongez dans l’univers doux et poétique de la collection SS18.🌿🌿🌿🌿⠀
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  • Fête Impériale vous offre un voyage dans un jardin plein de poésie au travers d’mprimés estivaux que vous pourrez retrouver sur la robe «Héra», le pantalon «Ulysse», ou encore sur le superbe kimono «Athéna».🌸 🌸 🌸 🌸 🌸⠀
Retrouvez ces superbes pièces au flagship L'Exception jusqu'au 7 Mars. ⠀
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  • Les vêtements de la collection Fête impériale ce sont des matières fluides et soyeuses qui vous donneront envie de flâner dans le Jardins Suspendu pendant tout l’été. ☀️ ☀️ ☀️ ☀️ ☀️ ⠀
Retrouvez la nouvelle collection au flagship L'Exception jusqu'au 7 Mars ⠀
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  • Rencontre avec Gildas et Masaya fondateurs de Maison Kitsuné⠀⠀
L'Exception : "Le compte insta d’un ami que vous aimeriez faire découvrir."⠀⠀⠀⠀⠀
Gildas et Masaya : " @balisatoshi : du surf, des belles vagues filmées de façon créative par un drone. On s’y croirait tellement on est au cœur des vagues. C’est très plaisant et relaxant à regarder." ⠀⠀⠀⠀⠀
Découvrez l'univers de @kitsune sur et au flagship L'Exception⠀
@kitsune, @gildaskitsune @masayakitsune #MaisonKitsune #frenchfashion ⠀ #picoftheday #instacool #fashion #paris #styleinspo  #iamlexception
  • Rencontre avec Gildas et Masaya fondateurs de Maison Kitsuné ⠀
L'Exception : "Quel est le son que vous écoutez en ce moment ?"⠀⠀⠀
Gildas et Masaya : "Overnight de Parcels, produit par Daft Punk." ⠀⠀⠀
Retrouvez notre sélection @kitsune au Flagship L'Exception et sur L'⠀
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  • Rencontre avec Gildas et Masaya fondateurs de Maison Kitsuné⠀⠀⠀
L'Exception : "Quelle est votre pièce favorite dans la collection FW17 ?"⠀⠀
Gildas et Masaya : "Le pullover all over stars en laine et cachemire." ⠀⠀⠀
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⠀ #picoftheday #instacool #fashion #paris #styleinspo  #iamlexception
  • Rencontre avec Natalie et Madelon fondatrices de Polder⠀
L'Exception : "Le compte insta d’un ami que vous aimeriez faire découvrir."⠀⠀
Natalie et Madelon : "Celui de @elisauberti , une copine qui est apprentie céramiste " ⠀⠀
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  • Rencontre avec Natalie et Madelon fondatrices de Polder⠀
L'Exception : "Quel est le son que vous écoutez en ce moment ?"⠀⠀
Natalie et Madelon : "Cigarettes after sex ! " ⠀⠀
Retrouvez notre sélection @polderparis jusqu'à -40% au Flagship L'Exception⠀⠀
Citation : interview @milk_magazine 
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  • Rencontre avec Natalie et Madelon fondatrices de Polder⠀
L'Exception : "Quelle est votre pièce favorite dans la collection FW17 ?"⠀⠀
Natalie et Madelon : "C'est la chemise René" ⠀⠀
Retrouvez la pièce préférée de Natalie et Madelon au Flagship L'Exception et dans le corner @polderparis sur en ce moment en soldes jusqu'à -40%.⠀⠀
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