Return & exchanges
How can I return my order ?
You can send back any product within 14 days after receiving your order.
We invite you to log in to your account on https://www.lexception.com/en/account and just follow the process to create the return request. As soon as your return request is registered, a return number will be provided and will also be sent to you by e-mail:
In Metropolitan France, we invite you to use the prepaid Chronopost label which is available via your customer account at the end of your return procedure. Careful, it is impportant to remove or hide any curent shipping label present on the package.
For returns by courier, you can directly decide the day and time of the desired pickup during the registration process of your return.
For international customers, we invite you to use your usual carreer, shipping costs can be credited on your customer account. We invite you to send the return invoice to the e-mail address: shippingfees@lexception.com.
We invite you to log in to your account on https://www.lexception.com/en/account and just follow the process to create the return request. As soon as your return request is registered, a return number will be provided and will also be sent to you by e-mail:
In Metropolitan France, we invite you to use the prepaid Chronopost label which is available via your customer account at the end of your return procedure. Careful, it is impportant to remove or hide any curent shipping label present on the package.
For returns by courier, you can directly decide the day and time of the desired pickup during the registration process of your return.
For international customers, we invite you to use your usual carreer, shipping costs can be credited on your customer account. We invite you to send the return invoice to the e-mail address: shippingfees@lexception.com.
Are returns free of charge ?
In Metropolitan France, we take in charge the return costs. For Chronopost returns, simply download the return voucher on your customer account.
We invite you to use solely the return procedure of L'Exception, we will not refund the costs if you use your own carier.
For outside of Metropolitan France, or any other country, return costs are at your charge. They will be credited on your customer account on request. Just send a picture of your return fees and send it to the address : shippingfees@lexception.com. A maximum credit of 40€ fees per return is applied.
We invite you to use solely the return procedure of L'Exception, we will not refund the costs if you use your own carier.
For outside of Metropolitan France, or any other country, return costs are at your charge. They will be credited on your customer account on request. Just send a picture of your return fees and send it to the address : shippingfees@lexception.com. A maximum credit of 40€ fees per return is applied.
How do I get reimbursed ?
When you return, you will be able to choose between a refund of your order or a credit note on your customer account. The refund is always made on the original means of payment, except for crypto-currency which can only be reimbursed through a Euro wire transfer. In order to fight against fraud, there can be no derogation to this principle except in exceptional cases validated with our customer service.
Credit notes enjoy an additional reduction of 5%.
Shipping costs in Metropolitan France (except for express delivery or paid option) are refunded in case of full return. Outside of Metropolitan France, shipping fees are not refunded.
Gift cards can not be refunded and are credited to your customer account.
Credit notes enjoy an additional reduction of 5%.
Shipping costs in Metropolitan France (except for express delivery or paid option) are refunded in case of full return. Outside of Metropolitan France, shipping fees are not refunded.
Gift cards can not be refunded and are credited to your customer account.
I lost my Colissimo voucher, what should I do ?
Return vouchers are only available for returns from Metropolitan France.
You can easily download a new return voucher right from your customer account. To find it, go to https://www.lexception.com/en/account and click on "view details "of the order concerned. You will then find the "Print my voucher" button (above the "Print my invoice" button).
You will also find this link directly from your return confirmation email.
You can easily download a new return voucher right from your customer account. To find it, go to https://www.lexception.com/en/account and click on "view details "of the order concerned. You will then find the "Print my voucher" button (above the "Print my invoice" button).
You will also find this link directly from your return confirmation email.
Where can I find the invoice of my order ?
You can download the invoice of your order when it has already been shipped. To find the invoice, go to your account and click on "see details" of the order concerned. You can find the button "Print my bill" below the summary of the items ordered.
I have received a defective product, what should I do ?
If the product was received less than 14 days ago, go to the question "How do I make a return? In the list of reasons for return, select "The product is defective". We also invite you to specify the nature of the defect in the comment field as well as your preference between a standard exchange (subject to stock availability) or a refund (in the form of a credit note on your customer account or a refund on your payment method). If the time limit for returning the item is exceeded, we invite you to contact our customer service department by email (serviceclient@lexception.zendesk.com) and include a photo of the defect. We will then contact the brand to confirm that the defect can be rectified.
