Deliveries and returns
Shipment and delivery
Your orders will be shipped from L'Exception warehouse in France. Your orders will be shipped as quickly as possible by L'Exception. To fasten logistics, it may happen that your order of several articles is split in different packages or that some products are shipped directly by the designer. In this case, you will be informed accordingly.
The average delivery time before a product is dispatched is indicated on each product page. For specific orders, the shipping time will be confirmed by L'Exception or the designer.
L’Exception delivers orders in France and to more than 50 countries worldwide. The delivery in metropolitan France (including Corsica) is handled by the quick and reliable Colissimo service of La Poste. The order will be delivered directly to your home or workplace, and for convenience, deposit at your nearest post office if you are away. The shipment in France is free (including Corsica) for more than 100€ of buys. Below 100€, 5,90€ of shipping costs will be applied.
For worldwide orders, we offer free shipping for any order above 200€. Worldwide delivery is handled in Europe by Chronopost Europe (DPD Group) or by DHL (outside of Schengen zone). Delivery will normally be made within 24 to 72 hours according to the countries. If you are absent at the time of delivery, the carrier will revert again on the next day. If you absent again, the parcel will be re-delivered to our office in Paris. The shipment is charged and the cost varies depending on the types of article and the country of destination.
L'Exception takes charge of all the import taxes and duties for orders delivering to countries outside European Union, in other words, the price paid on L'Exception are final price for the order.
In both cases, you will be provided with a tracking number to monitor the status of the delivery online. In order to receive your order as soon as possible, we recommend that you present an address where you will be present during working hours (e.g. your office), or you can provide address of someone who can receive the parcel for you (e.g. your concierge).
Return and exchanges
The item that you ordered is not the right size, or it doesn't fit you ?
Do not worry, you can return it within 14 days of receipt and you will be refunded promptly.
If you would like to return an item, you may login to your account, click on the relevant order, then click on the link “Return an item of this order”. You may then follow the instruction to complete the procedures of the return.
The returning items should be in good conditions, be put in their original packaging and sent back in a proper package. There must not be any traces of use and be accompanied by all their possible accessories. Only after we have verified the items are in satisfactory conditions, then we will proceed to the reimbursement of the items.
Returns are free in France only, for international returns, please send your invoice to the address firstname.lastname@example.org and we will credit the amount on your customer account for a future order, with a limit for each return of 50€.
You would like to exchange an article?
Return it by following the procedures described above and contact us to indicate the product that you would like to exchange. We will do our best to put aside the product for you for the exchange.