INFORMATIONS ABOUT COVID-19 IMPACT FOR L'EXCEPTION
Updated on 25/03/2020
We answer on this page to all your questions about the impact of COVID-19 for L'Exception.
What is the impact of the COVID-19 crisis for L'Exception ?
Like any other companies, we had to change our way of working with a smaller team. We are now all working from home, keeping active all our logistic and customer service.
Why is it not possible anymore to call the customer service ?
Manon who answers your calls has gone home to her family. But we continue to answer all your requests by email.
How do I know that my order is safely prepared ?
Our warehouse is located in a small village of France. It is 1000 sqm and is now working on a 2 people team instead of 6 to 10 usually. As a matter of fact, they have enough space to work without being in touch at any time. At the same time, we have implemented strict hygiene with hourly hand washing, use of alcolic gel and use of gloves for preparing the orders.
My post office is closed, how do I send back the order ?
No stress, we have extended our return up to 60 days, and we may extend even more if it is needed. So just send the package back when you can.
Are there some issues with transportation right now ?
We will not lie... it is getting harder and harder to have DHL pass by, they come only once or twice a week instead of every day, so your order may take more time to arrive. Just be patient...